If you have a question and can't find it here, please get in touch and we will endeavour to help in any way we can. Here are a selection of our FAQ's...

  • 1. How is my fish delivered?
    • Home Delivery If your order was placed via the traditional service, it will arrive on the specified delivery date at the time requested by one of our own knowledgeable delivery drivers in one of our temperature controlled vehicles.

      If you placed an order via our courier service, it will be delivered on the specified delivery date within the allocated time slot in temperature controlled packaging by our courier.

      For further details on our delivery service please take a look at our Delivery and Payment T&C's.
  • 2. How is my fish packaged?
    • Our Fresh Fish will arrive in a sealed tray, interleaved for your convenience.
      Our Chilled products will arrive ready to transfer into your refrigerator. You may also freeze them, although we recommend doing so on the day of purchase.
      Our Traditionally Smoked Fish will arrive in the traditional manner, wrapped in paper. If you choose to freeze the fillets, they will require separation prior to freezing.
      Our Frozen Fish will arrive packaged ready to pop straight into your freezer.
  • 3. How do I pay for my fish?
    • Payment can be made at point of order by debit or credit card. (most major cards are accepted). Payment will be processed immediately.
      Orders via our traditional service may be paid for by Cash or Cheque (payable to Regal Fish Supplies) to the delivery driver and in the event that an order is left without payment, we ask that you contact us to make payment within 7 working days of delivery.
  • 4. How do I cook my Fish
    • The cooking instructions on most of our products are available to view online. Simply use the search function to find your product and click on the cooking tab.
      We also have a recipe library with many different recipes to compliment your order and if you prefer we can always post out recipes to you.
      Full cooking details are available on the packaging for our prepared products but if you would like any further help or serving suggestions then please get in touch and we will be more than happy to help.
  • 5. Do I have to wait 8-10 weeks for a delivery?
    • Whilst we deliver to your area every 8-10 weeks, we have over 1000 rounds nationwide and may well be delivering near your home on other occasions - should you require an interim delivery, please contact us and we will do our best to oblige (minimum order and time restrictions may apply).
      If we are unable to provide you with a FREE delivery via one of our vans you may wish to request an order via courier on a Tuesday, Wednesday, Thursday or Friday of your choosing at a subsidised charge - click here for details.
  • 6. Is the Fresh fish suitable for home freezing?
    • It certainly is! We advise freezing on the day of purchase and you will need to separate any fillets, steaks or whole fish beforehand. Full instructions are available on the box lid.
  • 7. Can I cook my fish from frozen?
    • Most of our frozen and ready prepared products are best cooked from frozen, however if you are looking to cook your fresh fish straight from frozen then that's fine too. We just recommend cooking for a few moments longer and until cooked through.
  • 8. What do I do if I have a problem with my order?
    • We always endeavour to exceed expectations but should you experience a problem, please contact us as soon as possible (preferably within 24 hours to allow us to deal with your query efficiently and effectively) - please retain the product and packaging (if applicable).
      For further and specific information please refer to our customer care terms and conditions.
  • 9. What's the difference between Cod and Haddock?
    • Cod is identifiable by its greenish mottled skin and white lateral line whereas Haddock has a silver skin with black lateral line. If you're still not sure please get in touch and we will help you with your query.
  • 10. What happens if I'm not home for my delivery?
    • We are able to leave your order in a safe place or with a neighbour, so long as you let us know beforehand (preferably when you place your order).
      If you have to pop out, let us know and we can try and get hold of the driver and make provisions.

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