Delivery FAQs
Here's a selection of our most frequently asked questions about delivery...
If you have a question and can't find it here, please get in touch and we will endeavour to help in any way we can.
I want my order tomorrow. What is the cut-off time?
I want my order tomorrow. What is the cut-off time?
If you would like your delivery by the next day, the cut-off time to do this is 9am. This allows our production team enough time to source and freshly process your incredible products and post them to you for the next day.
You can order fish for delivery on Regal vans Monday – Friday or by courier Tuesday – Saturday. Please note that next-day delivery is available for selected items only. This is shown on their product page.
You can order fish for delivery on Regal vans Monday – Friday or by courier Tuesday – Saturday. Please note that next-day delivery is available for selected items only. This is shown on their product page.
How do I know the service my delivery will come on?
How do I know the service my delivery will come on?
At checkout, there are two options;
1. Van delivery – a Regal driver will deliver these on a Regal van. They follow a 6-8 week delivery cycle, so you will see these pop-up for your area during this time. These are delivered Monday-Friday between 1pm and 7pm. We will send a 2-hour delivery slot on the and a tracking link via email/text on the day of your delivery. You can use this to track your driver throughout the day for updated delivery times.
2. Courier deliveries -DPD will deliver these. You can opt for courier delivery Tuesday-Saturday, and DPD will send you a 1-hour time slot on the day of delivery.
1. Van delivery – a Regal driver will deliver these on a Regal van. They follow a 6-8 week delivery cycle, so you will see these pop-up for your area during this time. These are delivered Monday-Friday between 1pm and 7pm. We will send a 2-hour delivery slot on the and a tracking link via email/text on the day of your delivery. You can use this to track your driver throughout the day for updated delivery times.
2. Courier deliveries -DPD will deliver these. You can opt for courier delivery Tuesday-Saturday, and DPD will send you a 1-hour time slot on the day of delivery.
Is there a minimum order value?
Is there a minimum order value?
Yes, £20 for all orders and delivery methods. There is a £20 minimum order for subscriptions. If your order does not fulfil this, we reserve the right to cancel your subscription.
What are the charges for Delivery?
What are the charges for Delivery?
Regal Van - Free on orders over £20. Delivered between 1pm-7pm.
Courier via DPD - Tuesday-Friday. Delivery is free on orders over £55, £6.49 for orders between £20-£55. Delivered between 8am – 12noon
Courier Saturday via DPD - Free on orders over £55, £10 for orders between £20-£55. Delivered between 8am – 12noon
Courier via DPD - Tuesday-Friday. Delivery is free on orders over £55, £6.49 for orders between £20-£55. Delivered between 8am – 12noon
Courier Saturday via DPD - Free on orders over £55, £10 for orders between £20-£55. Delivered between 8am – 12noon
How do I know when my Regal Van Delivery will arrive?
How do I know when my Regal Van Delivery will arrive?
Your Regal van delivery will arrive on your specified delivery day between 1pm-7pm.
If you have ordered online and want to check the delivery date, log in to your online account, go into the ‘Orders’ section, and click the order you would like to check the delivery date. The date will be shown in the page's ‘Order Comments’ section. If you have ordered via the call centre, please check your confirmation email or call us; we are happy to help.
We will send a 2-hour estimated delivery window on the day of your delivery via text or email. This will also include a link you can use throughout the day to track your driver. Please click the link to update the tracking, as traffic, weather, or other events may affect the original delivery window we provide.
If you have ordered online and want to check the delivery date, log in to your online account, go into the ‘Orders’ section, and click the order you would like to check the delivery date. The date will be shown in the page's ‘Order Comments’ section. If you have ordered via the call centre, please check your confirmation email or call us; we are happy to help.
We will send a 2-hour estimated delivery window on the day of your delivery via text or email. This will also include a link you can use throughout the day to track your driver. Please click the link to update the tracking, as traffic, weather, or other events may affect the original delivery window we provide.
What do I do if I won’t be in for my Regal Van Delivery?
What do I do if I won’t be in for my Regal Van Delivery?
If you want to specify a delivery time or special instructions, please add these to the 'Order Comments' section at checkout. If you are not in on the day of delivery, please let us know, and we will do our best to accommodate you.
How will my products arrive on a Regal Van Delivery?
How will my products arrive on a Regal Van Delivery?
All of our Regal vans are climate controlled with a chilled and frozen section. The chilled products will arrive in trays or vac packs, and your frozen products will arrive in bags or boxes, depending on the product. Our brilliant Regal Drivers will hand your selected products over to you at your door on the day of delivery.
Why can I not see a Regal Van Delivery as an option?
Why can I not see a Regal Van Delivery as an option?
We work on a 6-8 week delivery cycle for our vans. This means van delivery will not be available to your every week. If you would like to know your next delivery date on a Regal Van, please contact us via Live Chat or our ‘Contact Us’ form.
How do I know when my Courier delivery will arrive?
How do I know when my Courier delivery will arrive?
We ship our orders with DPD via Next Day Delivery. When your order has left our factory, DPD will contact you via SMS or email to inform you that they have your parcel. On the morning of delivery (the next day), DPD will contact you with an hour-delivery window for when you should receive your parcel. You can track this throughout the day. All parcels are delivered between 8am and 12 noon on your specified delivery day. Please note, DPD instruct their drivers to leave your parcel in a safe place if you are not available for delivery and have not specified a safe place before delivery is made.
What do I do if I won’t be in for my Courier Delivery?
What do I do if I won’t be in for my Courier Delivery?
Please ensure you choose a special delivery option via the DPD app or tracking link where you can choose a safe place or designated neighbour for your parcel to be left with. You can also add instructions at checkout in the “Order Notes” section. We cannot accept any responsibility for parcels that have not been signed for.
How will my products arrive on a Courier Delivery?
How will my products arrive on a Courier Delivery?
Your products will arrive in a Regal printed box with insulation to ensure they remain fresh and frozen. We use WooCool ® as our insulation partner. WoolCool ® is sustainable and compostable. Find out more about WoolCool ® here. We use specialised ice packs to ensure the frozen stays frozen and fresh stays fresh. These can be disposed of according to your local authority's rules or reused for personal use. We also use shredded cardboard to keep your products secure during transit – this can be recycled with your cardboard at home. Your fresh products will arrive vacuum-packed, ready to use or placed in your freezer.
Where do you deliver to?
Where do you deliver to?
We deliver to all UK postal codes with the following exceptions – Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Isles of Scilly, all Scottish Islands, Highlands and some Scottish addresses. We regret we cannot deliver to Jersey, the Republic of Ireland or mainland Europe.