An update from Regal Fish Supplies Ltd about Coronavirus

Due to the evolving situation with the Coronavirus (COVID-19) we would like to reassure you that we are still delivering!

Orders can be placed via our website, it may be a little slower due to the amount of traffic we are experiencing but it is one of the quickest and easiest way of placing an order. 

Our aim is to provide the usual excellent service to our customers with minimal disruption however please be patient with us at this time.

Currently our staff are working from home where possible and so we would ask you to bear with us as our phone lines are very busy and its taking longer than usual to answer calls to respond to emails. You may also notice that when we call you the number displayed could be different from usual. Where possible we will leave a message if there is no answer.

If you have any urgent questions please send us a message via Facebook and we will try and answer as quickly as possible.

At the moment the majority of our supply hasn’t been interrupted and our factory is managing to fulfil orders. Bear in mind if something suddenly becomes unavailable we may send a frozen alternative. We would usually call you to explain beforehand but this may not be feasible during this busy time so where possible our drivers will bring out the alternative.

If there isn't an alternative and you need the product let us know and we will endeavour to arrange an interim delivery with the missing product as soon as we have a supply or an alternative.

Our drivers are working very hard to get to you but they have increased deliveries to make at the moment and there may be delays. In order to protect themselves and our customers, where possible our delivery drivers will be adopting a ‘no contact’ approach, minimising social contact.

We have ‘Regal Cool Bags’ available to help customers facilitate ‘Door step Deliveries’ for a nominal fee of £1.50 (below our cost price). Alternatively our drivers do carry bio degradable carrier bags if you would rather your order be left in one of these.

Please discuss any other necessary arrangements when placing your order with the Customer Service Advisor or add any delivery instructions to “Additional Details, Additional Information’ when placing your order online.

As usual customer service is of paramount importance to us, we are a small team so we appreciate your understanding at this busy time. We will continue to closely follow advice from the Government and Public Health England and further updates will be sent out as we find out more information.

If you have any concerns do not hesitate to contact us and we will assist where we can.   We would like to take this opportunity to wish all of our customers the best in what is a very worrying time.

Thank you for your loyalty and we look forward to supplying you with the best seafood, best service and best advice despite the current situation.

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