This privacy notice describes in detail the types of personal data we may collect about you when you interact with us. It also explains how we'll store and handle that data, and keep it safe.
Your privacy is very important to us and we are committed to using your personal information lawfully and protecting your privacy.
Regal Fish supplies ltd is a public registered company in the UK.
Our company registration number is 2813471.
Regal Fish Supplies is registered with the Information Commissioner's Office. Our registration number is Z1812495.
We will ensure that your personal information is:
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
For example, when you tick a box to specifically give consent to receiving emails or phone calls.
For example, if you order an item from us for home delivery, we'll collect your address details to enable us to deliver your purchase.
For example, we can pass on details of people involved in fraud or other criminal activity affecting Regal Fish Supplies to law enforcement.
For example, we may use your purchase history to send you or make available personalised offers. Or if you apply for a position with us we need your details to process your application.
For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, voucher redemptions, and how best to contact you.
For example, your details will be used to deliver the product that you ordered and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds and to inform you of next potential delivery dates available.
For example, by checking your password when you login
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites using 'https' technology.
Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenized to ensure it is protected.
We regularly monitor our system for possible vulnerabilities and attacks.
A brief into VeriFone Security:
"VeriFone is a member of the Payment Card Industry Security Standards Council (PCI SSC), VeriFone is dedicated to ensuring merchants and customers alike are protected against card data fraud. All of VeriFone's solutions incorporate point-to-point encryption, which can help merchants achieve and maintain PCI DSS compliance."
"Added benefits of VeriFone's solutions include tokenisation, which eliminates the need to store sensitive cardholder details by replacing the card details with a unique reference code. For added peace of mind, VeriFone's solutions are also integrated with payer authentication (Verified by Visa and Mastercard SecureCode) which acts as a further layer of protection for the customer."
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning
Some examples of customer data retention periods:
When you place an order, we'll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations.
If you've not used your account for more than five years and we have been unable to contact you to find out if you still wish to remain an active customer we will close the account and delete or anonymise the personal data associated with it when appropriate.
Who do we share your personal data with?
We sometimes share your personal data with trusted third parties who are acting on our behalf to enable us to provide the service we offer.
For example delivery by courier.
Here's the policy we apply to those organisations to keep your data safe and protect your privacy:
Organisations with whom we may share your personal information with include
An overview of your different rights
You have the right to request:
You can contact us to request to exercise these rights at any time as follows:
To ask for your information please contact Regal Fish Supplies Ltd, Ardent Road, Barton upon Humber DN18 5FA, or email firstname.lastname@example.org. To ask for your information to be amended please update your online account if you have one or contact our administration team on 01652662100, or via post or email via the same contact details.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. You can do this by contacting us with the above contact details.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.
We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven't been covered, please contact our Data Protection Officer who will be pleased to help you: