Commitment To Your Privacy

This site is owned and operated by Regal Fish Supplies Ltd. Your privacy on the Internet is of the utmost importance to us. At Regal Fish Supplies Ltd we want to make your experience online satisfying and safe. We take customer privacy very seriously and guarantee never to sell, disclose or pass on your information to any parties whatsoever.

Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Electronic Newsletters

We offer a free electronic newsletter to users. Regal Fish Supplies Ltd gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.

Message Boards/Forums

Users of the site's Message Boards and Forums must register separately for these services in order to post messages, although they need not register to visit the site. During registration the user is required to supply a username, password, and email address.

Usage Tracking

Regal Fish Supplies Ltd tracks user traffic patterns throughout all of our sites, however, we do not correlate this information with data about individual users. We track overall usage statistics according to a user's domain name, IP address, ISP hostname and browser type by reading this information from the browser string. We use tracking information for statistical purposes and to determine which areas of our sites users like and do not like based on traffic to those areas. We do not track what individual users read but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies

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Ordering Process And Customer Records

During the order process we require customers to supply contact details such as their name, address, email and phone number. These are for internal records only and will never be passed outside of the company. It is important that we have accurate details so customers can be contacted and payments verified.

Payments

All payments are processed using our payment processor, VeriFone. All customers are advised to check the web site of the payment processor and read their privacy policy and terms and conditions.

A brief into VeriFone Security:
"VeriFone is a member of the Payment Card Industry Security Standards Council (PCI SSC), VeriFone is dedicated to ensuring merchants and customers alike are protected against card data fraud. All of VeriFone's solutions incorporate point-to-point encryption, which can help merchants achieve and maintain PCI DSS compliance."

"Added benefits of VeriFone's solutions include tokenisation, which eliminates the need to store sensitive cardholder details by replacing the card details with a unique reference code. For added peace of mind, VeriFone's solutions are also integrated with payer authentication (Verified by Visa and Mastercard SecureCode) which acts as a further layer of protection for the online shopper."

Security

Regal Fish Supplies Ltd operates secure data networks protected by industry standard firewalls and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

Your Consent

By using this site, you consent to the collection and use of this information by Regal Fish Supplies Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.”