We love to know when you're happy with our service, we're even more delighted to hear when we've exceeded expectations. Have your say by clicking here and letting us know about your Regal experience.
Mr Tilson from Berkshire has been a Regal customer for over 7 years and wrote in to say;
"I took delivery of my order a few days ago. I purchased some Haddock, Leek and mustard fish cakes after your sales person recommend them. I just wanted to say they are... DELICIOUS !!! YUMMY !!! MAGNIFIQUE !!!
I'm not usualy a fan of fish cakes but just wanted to say well done you, for putting together such a superb recipe. Your company is a pleasure to do business with, your telesales staff are really friendly, informative and efficient, so praise where its due. Keep up the good work, well done."
Mrs Nicholls from Surrey has been a Regal customer for over 4 years and wrote in to say;
"Being offered the chance to purchase fresh fish at our doorstep seemed like a very good idea. Your offer of quality, freshness, competitive prices and reliability did seem a little too good to be true though. Well you have proved us wrong. As promised by your sales representative, our order arrived on time and the condition and quality of the produce came above expectation. As a former but fully qualified chef I can still spot good quality from poor. We have now cooked and eaten several items from our order and have been very impressed. Well done Regal. We are delighted with the service and quality you have provided so far and look forward to placing our next order."
Mrs Howell from York called in to tell us that she was delighted with the fish that had been delivered to her. She has been a customer for quite some time and has always been happy with the fish.
"It's always beautifully presented and the drivers, call centre and office staff are always extremely helpful and friendly."
Mrs Salt from Woking wrote in to say;
"This is a big thank you for the most delicious salmon supplied by you for our party on Sunday. The only problem was that it was just not big enough and not everyone got a piece. My husband, who's 65th party it was, was so busy entertaining he missed out. Just no pleasing some people! A big thank you to the lovely lady on the phone who pulled out all the stops to get the fish to me on what was not my usual delivery date and the preparation pre delivery was first class. It is the first time I have attempted to cook a whole salmon so I am really pleased with my efforts and its all thanks to the very excellent team at your end. Looking forward to my usual fish delivery next week and thanks again."
Mrs Cleaves from Shropshire has been a customer with us for over 2 years and wrote in to say;
"Many thanks for your letter of 11th of June and please forgive me for taking so long to acknowledge it. I have always been impressed with the way your business is run and was not surprised by your helpful and efficient reaction. The replacement haddock was duly delivered with the next order and is, needless to say, excellent. Many thanks for your help and kindness. We could do with a few more firms of your ilk."
Mrs Curtis from Merseyside has been a customer since 1999; she took the time to write in and say;
"This is just a word of thanks and congratulations for the excellent services you provide. It's several years since your salesman first called on me and because fresh fish is not available in our few local shops and it is miles to the supermarket, I was tempted! I've never regretted it; the fish is excellent, your call centre staff always friendly and helpful and until today, delivery has always been within a few minutes of the promised time. Today, your driver phoned me to say he had been held up on the motorway and could not possibly get here by 4 o'clock. He actually arrived before 4.30pm and the fish was in my freezer within a few minutes - my thanks again."
Mrs Millward of Rainworth has been with us for over 6 years and e-mailed in to say;
"If you ever need a personal endorsement for your web site or brochure, I'd be happy to oblige. I've been a customer for some time now - you can probably tell me how long!! and I've just received another delightful delivery. We have never been disappointed by the quality of the product or the customer relations of your company - keep up the great work!"
Mrs Fowler from Long Hanborough e-mailed us;
"I have read the comments from your happy customers and would just like to add my comment that the seafood recipes are wonderful! So useful and they have encouraged me to try different types of fish! The web site is very easy to use too."
Mrs Maltby from Surrey who has been a customer with us since 2004 called in upon receipt of her delivery to say she was highly delighted with the service and was very impressed with what she had received. She said the fish "looked beautiful" and wanted to place another order straight away!!
Mr Daughtree from Malvern who has been with us since 2003 called in to say how delighted he was with the products and delivery. He said we are a lot cheaper than his usual supplier and is very impressed with his deliveries so far.
Mrs Dewes from Tamworth has been a customer for over 4 years and called in to comment on her recent delivery. She reported that the driver had packed her fish beautifully into the cool box she had left. She was very happy with the driver and wanted him to know.
Mrs Everitt from Stafford has been a customer with us for over 4 years and contacted the office to inform us of what a wonderful service we provide as well as superb fresh fish. She said she has never been disappointed.
Mrs Byrant from Wolves who has been a customer with us since 2004 rang in to "express her utmost delight" with the quality of our fish and standard of our service. She also wished to pass on her compliments to the driver who delivered our fish who, she states was "most polite and a pleasure to meet".
Mrs Malin from Irlam, Manchester wrote in to say;
"The purpose of this letter is to let you know how good I have found your service and products. I have today received a delivery (on time as usual) the driver both efficient and polite and of course the fish is consistently very good. When I was initially approached on my doorstep a few years ago now, I was hesitant to accept an invitation to order as I never buy anything at the door. In this case my instinct to give it a try has proved to be correct. Please pass on my thanks to firstly the fishermen (if you have any contact) as they must have the hardest job of all and of course to all your staff, all of whom I have found most pleasant."Mrs Jo Pritchard from Liverpool kindly emailed in to say;
"I have been so satisfied with the quality of the fish and also such pleasant service. My friend mentioned that she too was happy but thought the fish was a bit expensive. After her next delivery she took a pack from her order, rather cheekily, to a local branch of a major supermarket. The staff there know her well so, she asked them to weigh and price the pack from you and she was pleased to find that the price they would have charged was actually NO different than she had paid to you!!!! Even if it had been a little more expensive I was so pleased with the quality it wouldn’t have mattered. Also I order pin boned fish, as I am cautious after being hospitalised earlier in the year with fish bones in my throat from supermarket fillets, and I can report that we have never had a single bone in any of the fish from you that we have eaten. I didn’t expect perfection but ... how good is that? Many thanks and I'm looking forward to my next delivery, next week."Mrs Earnshaw from Widnes emailed in to say;
"I would just like to commend the delivery driver who made my fish delivery yesterday. I was not in when he called and i had said that if we were not available to leave it in a designated spot. However the driver took the initiative due to the warm weather to not leave the items as he did not want to spoil them. He is a credit to your organisation due to dedication and commitment to such a high customer service, which other companies are lacking. Thank you."Mr Clarke emailed in to say; "Thank you for the delivery of my order yesterday (25-6-09), I feel that I must congratulate you and all of the staff at Regal Fish Supplies for the very friendly and efficient way that you carry out your business it is quite a change to find a firm that is so concerned and helpful to their customers. As an 82 year old housebound widower unable to get out to the shops I find that the service and quality of your fish is exceptional something that is not found in any local supermarket and I hope to be able to continue ordering from you in the future."
Mr Newton from Preston emailed in to say;
"We have had two deliveries of fish - plaice, haddock, trout and haddock again ... not cooked the trout as yet but the other fish was F.A.B ... we will continue to rec fish from you as we have never had fish as fresh as what you supply (even from the local fish market) ... looking forward to trying more of your vast range ... thank you."
"I have been with Regal Fish a number of years and have never had a problem, the fish has always been top quality and absolutely delicious" Mrs W. Bedworth
Mrs Pallister kindly emailed in to say;"I've just had a delivery of cod and mackerel and I'd just like to say that the fish is absolutely beautiful; fresh and well kept during transportation. Definitely superior to the fish they trolley out at the supermarkets."
She also took the time to email back to say:
"We had the cod last night and I've never tasted anything so wonderful. I've eaten and shopped at many places around the world and the only fish I've ever tasted that was as nice was in Madeira when I ate Espada which is fished on lines a mile deep and is a deep water eel type fish - damned ugly but the most fluffy and succulent fish I've ever experienced. We'll be ordering again!"
Mrs Lewendon from Shrewsbury wrote in to say;"I would like to thank you and congratulate you on both your service and the quality of your fish. You can be assured that your telesales staff are second to none! The quality of the fish you sell is of high quality - consistently! My own career has been in catering, retail sales and man management. I expect the best - your company provides it and I have no hesitation in recommending Regal Fish to anyone."
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