Customer Care

QUALITY- Should you have any concerns regarding a FRESH product, please inform us within 24 hours of delivery as this will enable us to resolve the matter in a timely manner.

We request that any concerns relating to CHILLED and FROZEN products be reported as soon as practically possible


DELIVERY- Should you experience any problems relating to the condition of products on  delivery please inform us as soon as is practically possible. 

FRESH PREPARATION - Should you experience any disappointment with preparation of your order we request that you inform us within 24 hours of delivery.

MISSING PRODUCT- Should a product be missing from your order please inform us within 48 hours of delivery.

INCORRECT PRODUCT- Should you discover that you have received an incorrect product please inform us as soon as is practically possible.

We recognise that the above may not encompass all concerns from our customers. We appreciate all comments and customers can be assured that all matters will be managed in a polite and professional manner.

Please contact us on 01652 662100. Our office is open from 09.00 to 20.45 Monday to Thursday and 09.00 - 19.45.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THE CONTENT OF THESE TERMS AND CONDITIONS