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How is my fish delivered?
With our Traditional Service, your order will be delivered by one of our friendly drivers, within our own vans between the 13:00 and 20:00. We will do our utmost to provide you with a convenient delivery slot but this cannot be less than a 2 hour window.
If you have requested an additional delivery by courier at a subsidised charge, delivery will be made between the hours of 08:00 and 17:00 - we regret delivery windows cannot be requested unless you wish to pay extra for the couriers "Before Noon" service.
How do I pay for my fish?
Online orders are paid for by credit or debit card at time of ordering. If you place your order over the phone you may make payment preferably at point of order by debit or credit card (minimal charge will apply) or pay by cheque or cash on delivery.
I’m not sure how to cook some seafood products
Take a look through our recipe library for cooking instructions and serving suggestions or go to the 'Ask Andy' page for his expert advice; Andy is one of our filleters and you can watch videos of him preparing various fish there too.
Can I have fish delivered more than every 8-10 weeks?
Whilst we deliver to your area every 8-10 weeks, we have over 850 rounds nationwide and may well be delivering near your home on other occasions - should you require an "extra" delivery in addition to your regular date, please contact us and we will do our best to oblige (minimum order and time restrictions may apply). If we are unable to provide you with a FREE delivery via one of our vans you may wish to request an order via courier at a subsidised charge - click here for details.
Alternatively you may wish to order your seafood over the internet by visiting our online store. This will allow you to select your products, make payment and arrange delivery by courier (charge will apply) on a Wednesday, Thursday or Friday of your choosing.
Is the fish suitable for home freezing?
Most definitely, but ensure you separate individual fresh fillets or whole fish before freezing or prepare fish to your requirements. Fish may be placed on a suitable tray to freeze then packed into freezer bags or packed into individual bags and placed directly into the freezer - try to exclude as much air as possible from inside the packaging as this will help maintain the quality of your fish and seafood. Recommended storage times are given on our web site but will be dependent on the star rating of your freezer. We recommend that you refer to guidelines given by the manufacturer of your appliance.
What do I do if I experience a problem with my order?
We always endeavour to exceed expectations but should you experience a problem, please contact us as soon as feasibly possible (preferably within 24 hours to allow us to deal with your query efficiently and effectively) - please retain the product and packaging (if applicable). Please refer to our customer care terms and conditions.
