Regal Fish Supplies Ltd Privacy Policy

Commitment To Your Privacy

This site is owned and operated by Regal Fish Supplies Ltd. Your privacy on the Internet is of the utmost importance to us. At Regal Fish Supplies Ltd we want to make your experience online satisfying and safe. We take customer privacy very seriously and guarantee never to sell, disclose or pass on your information to any parties whatsoever.

Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Electronic Newsletters

We offer a free electronic newsletter to users. Regal Fish Supplies Ltd gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.

Message Boards/Forums

Users of the site's Message Boards and Forums must register separately for these services in order to post messages, although they need not register to visit the site. During registration the user is required to supply a username, password, and email address.

Usage Tracking

Regal Fish Supplies Ltd tracks user traffic patterns throughout all of our sites, however, we do not correlate this information with data about individual users. We track overall usage statistics according to a user's domain name, IP address, ISP hostname and browser type by reading this information from the browser string. We use tracking information for statistical purposes and to determine which areas of our sites users like and do not like based on traffic to those areas. We do not track what individual users read but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At Regal Fish Supplies Ltd we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on Regal Fish Supplies Ltd, you need to have cookies enabled. If you do not wish to enable cookies, you will still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled.

Please note that cookies can't harm your computer. We don't store any personally identifiable information such as credit card details in cookies we create. The only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites.

We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Third-party cookies

When you visit Regal Fish Supplies Ltd you may notice some cookies that are not related to Regal Fish Supplies Ltd. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Regal Fish Supplies Ltd 'share' tools

If you take the opportunity to 'share' Regal Fish Supplies Ltd content with friends through social networks - such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you would like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window - please note that we can not be responsible for the content of external websites).

Ordering Process And Customer Records

During the order process we require customers to supply contact details such as their name, address, email and phone number. These are for internal records only and will never be passed outside of the company. It is important that we have accurate details so customers can be contacted and payments verified.

Payments

All payments are processed using our payment processor, VeriFone. All customers are advised to check the web site of the payment processor and read their privacy policy and terms and conditions.

A brief into VeriFone Security:
"VeriFone is a member of the Payment Card Industry Security Standards Council (PCI SSC), VeriFone is dedicated to ensuring merchants and customers alike are protected against card data fraud. All of VeriFone's solutions incorporate point-to-point encryption, which can help merchants achieve and maintain PCI DSS compliance."

"Added benefits of VeriFone's solutions include tokenisation, which eliminates the need to store sensitive cardholder details by replacing the card details with a unique reference code. For added peace of mind, VeriFone's solutions are also integrated with payer authentication (Verified by Visa and Mastercard SecureCode) which acts as a further layer of protection for the online shopper."

Security

Regal Fish Supplies Ltd operates secure data networks protected by industry standard firewalls and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

Your Consent

By using this site, you consent to the collection and use of this information by Regal Fish Supplies Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.”